Customer Support Agent
The everyday workhorse. It replies to the questions your team answers a hundred times a week — hours, location, prices, policies — using only the information you approve.
Without it, the same ten questions get typed out by hand a hundred times a week — and the ones that land at 11 PM or on a Sunday just sit there until someone finally answers, if anyone does.
- Opening hours & holidays
- Location, directions & parking
- Prices, menus & service lists
- Order & delivery status questions
- General FAQs and policies
How this agent actually works
From your approved data to a sent reply, in four steps.
Loads your approved answers
We turn your FAQs, hours, prices and policies into the agent's only source of truth.
Reads every incoming message
Across whichever channels you connect, it reads each question the moment it arrives.
Matches and replies instantly
It finds the closest approved answer and replies in seconds, in your tone.
Hands off what it can't answer
Anything outside its approved data goes straight to your team with full context attached.
A few more real conversations
The same agent, handling the messy edge cases businesses actually get.
Built on the same guardrails
Every agent — including this one — ships with these fundamentals.
Answers from approved data only
No hallucinations. The agent speaks from your FAQs, prices and rules — nothing else.
24/7 instant responses
Every message answered in seconds, day or night, weekends included.
Conversation & usage logging
Every conversation or workflow run recorded, every reply counted — visible in your dashboard.
Customer Support Agent, answered
The things most businesses want to know before saying yes.
The agent recognizes when a question falls outside its approved data and hands it to your team instead of guessing — it never invents an answer.
Yes — your approved information is easy to update any time, and changes take effect immediately.
No. It's trained on your tone and your actual answers, so replies read like your team wrote them.
Wherever your customers already message you — website chat, WhatsApp, Instagram, email, or an internal ticket queue.
What we need from you to set this up
- Your FAQs, prices, hours and policies (a doc, spreadsheet, or your website)
- The channels you want covered (site chat, WhatsApp, socials, etc.)
- A contact for questions the agent should escalate
- Your preferred tone — formal, casual, friendly
Most businesses go live within days of sharing this.
Every other agent
Mix and match — most businesses run two or three together.
Turn customer conversations and workflows into AI-powered responses.
Launch a trained AI agent tailored to your operations — respond faster, capture more leads, and hand off to your team smarter.