Human Support Handoff
The safety net across every agent. When a conversation needs a real person — a complaint, a sensitive request, an edge case — it detects it and alerts your team with full context.
Without it, either everything gets escalated — defeating the point of automation — or nothing does, and an upset customer sits stuck talking to a bot.
- Detects frustration & intent to escalate
- Recognises out-of-scope requests
- Alerts the right team member
- Passes the full conversation context
- Confirms the handoff to the customer
How this agent actually works
From your approved data to a sent reply, in four steps.
Watches every conversation
Across all your other agents, not just this one — handoff is the safety net underneath everything.
Recognizes the signals
Frustration, urgency, out-of-scope requests, or a direct ask for a person.
Prepares full context
The whole conversation history goes with the handoff — no re-explaining.
Alerts your team and reassures the customer
Your team gets notified immediately, and the customer gets a clear, calm confirmation.
A few more real conversations
The same agent, handling the messy edge cases businesses actually get.
Built on the same guardrails
Every agent — including this one — ships with these fundamentals.
Answers from approved data only
No hallucinations. The agent speaks from your FAQs, prices and rules — nothing else.
24/7 instant responses
Every message answered in seconds, day or night, weekends included.
Conversation & usage logging
Every conversation or workflow run recorded, every reply counted — visible in your dashboard.
Human Support Handoff, answered
The things most businesses want to know before saying yes.
It's trained to recognize frustration, urgency, and requests that fall outside what your other agents are approved to answer.
No — the full conversation goes with the handoff, so your team picks up with everything they need.
Yes — we tune what triggers a handoff for your business, from tone to specific keywords or requests.
Whoever you assign — a shared inbox, a specific team member, or a channel like Slack or email.
What we need from you to set this up
- What should always be escalated (complaints, refunds, legal, etc.)
- Who gets notified and how (inbox, Slack, email)
- Your tone for handoff messages
- Any words or phrases that should trigger an immediate handoff
Most businesses go live within days of sharing this.
Every other agent
Mix and match — most businesses run two or three together.
Turn customer conversations and workflows into AI-powered responses.
Launch a trained AI agent tailored to your operations — respond faster, capture more leads, and hand off to your team smarter.