Order Assistance Agent
Answers product questions from your approved catalog — availability, options, prices — and nudges customers confidently toward a purchase or a human when it matters.
Without it, "is this in stock?" goes unanswered for hours, the customer closes the tab, and that sale — plus the ones after it — just doesn't happen.
- Product availability & options
- Sizes, colours & variants
- Pricing & promotions
- Next-step guidance
- Escalation for complex orders
How this agent actually works
From your approved data to a sent reply, in four steps.
Reads your live catalog
Connected to your approved product data — stock, variants, prices, promotions.
Answers product questions instantly
Availability, sizes, colours, pricing — answered the moment they're asked.
Nudges toward the next step
Offers to hold an item, share a link, or point to checkout — without being pushy.
Escalates complex orders
Bulk orders, custom requests, or complaints go straight to a human.
A few more real conversations
The same agent, handling the messy edge cases businesses actually get.
Built on the same guardrails
Every agent — including this one — ships with these fundamentals.
Answers from approved data only
No hallucinations. The agent speaks from your FAQs, prices and rules — nothing else.
24/7 instant responses
Every message answered in seconds, day or night, weekends included.
Conversation & usage logging
Every conversation or workflow run recorded, every reply counted — visible in your dashboard.
Order Assistance Agent, answered.
The things most businesses want to know before saying yes.
It reads your live approved catalog, so answers reflect current stock and pricing, not stale data.
What we need from you to set this up
- Access to your product catalog (stock, prices, variants)
- Your order/checkout flow or store link
- Return and exchange policy
- A contact for order issues and complaints
Most businesses go live within days of sharing this.
Every other agent
Mix and match — most businesses run two or three together.
Your next customer is typing. Make sure someone answers.
Tell us what your team repeats every day. We'll show you what an agent could take off their plate, and exactly how we'd build it.