Privacy Policy

This policy covers iRespond's website, demo requests, client dashboard, and automation workflows. For our marketing site and dashboard, iRespond is the controller of the information described below.

For conversations your customers have with your AI agent, iRespond acts as a processor on your behalf — that data belongs to your business, and your own customers should refer to your privacy policy for how it's handled. This policy doesn't change that relationship.

Contact and business details you provide when requesting a demo or setting up an account — name, company name, company email, phone number, industry, and what you'd like to automate.

Account and usage data in the client dashboard, such as login details, AI reply counts, and payment status.

Conversation data your AI agent processes on behalf of your business, handled under our agreement with you.

Basic technical preferences, such as your light/dark theme choice, stored locally in your browser.

To respond to demo requests and configure your AI agent.

To operate, maintain, and improve the Service — agents, automation workflows, and the dashboard.

To send billing, account, and support communications.

To provide human handoff and customer support when you need it.

We use a small number of trusted service providers to run iRespond: Supabase for authentication and data storage, n8n for automation workflows, an AI provider for generating agent replies, and an email provider for notifications. These providers process data only to help deliver the Service — we don't sell personal data to anyone.

We keep information for as long as needed to provide the Service, meet legal obligations, or resolve disputes. If you ask us to delete your demo request or account data, we'll do so within a reasonable time, except where we're required to retain it.

We use reasonable technical and organizational measures to protect your information. No method of storage or transmission is completely secure, so we can't guarantee absolute security, but we take it seriously.

You can request access to, correction of, or deletion of your personal data by emailing support@irespond.io. We'll respond within a reasonable time.

We don't use third-party advertising or analytics cookies. The only thing we store in your browser is a small local-storage value that remembers your light/dark theme preference — it stays on your device and isn't shared with us or anyone else.

The Service is intended for businesses and isn't directed at children under 16. We don't knowingly collect personal information from children.

We may update this policy from time to time; the "Last updated" date below reflects the most recent change. Continued use of the Service after an update means you accept the revised policy.

Questions about this policy or your data? Reach us at support@irespond.io.